Policies | F90 Tutoring

Refund Policy for F90 Services

Effective Date: 8/16/2024

At F90 Services, LLC, we are committed to providing high-quality tutoring services, whether online or in person. To ensure transparency and customer satisfaction, we have established the following refund policy.

1. Cancellation/Rescheduling by the Student
Notice Required: Students must provide at least 1 hour notice if they need to cancel or reschedule a session. Refunds will be issued to the original payment method within 7-10 business days. *Unless they were issued through the scholarships on the Step Up for Students website. Those are non-refundable.

Rescheduling requests made at least hour before the session will be accommodated at no additional charge. Rescheduling with less than 1 hours' notice may incur a rescheduling fee.

No-Shows: If a student fails to show up for a session without prior notice, the full session fee will be charged.

2. Cancellation by the Tutor
Notice Provided: In the event that the tutor needs to cancel a session, the tutor will provide as much notice as possible, with a minimum of 24 hours' notice where feasible.

Rescheduling: The tutor will work with the student to reschedule the session at a mutually convenient time.

Tutor No-Show: If the tutor fails to attend a session without prior notice, the student will receive a full refund

3. Emergency Cancellations
Both the student and tutor understand that emergencies happen. In the event of an emergency that prevents either party from attending a session, the cancellation fees may be waived at the discretion of the tutor.

4. Recurring Cancellations
If a student frequently cancels or reschedules sessions (more than 3 times in a row), the tutor reserves the right to review the tutoring agreement and potentially discontinue services.

5. Communication
Cancellations or rescheduling requests should be made via text to ensure that they are received in a timely manner.

By engaging in tutoring services, the student agrees to adhere to this cancellation policy.

6. Package Refunds

If you have purchased a package of multiple sessions, you may request a refund for unused sessions within 30 days of purchase.

Used sessions will be charged at the regular (non-discounted) rate, and the remaining balance will be refunded to the original payment method within 7-10 business days.

7. Technical Issues

Online Sessions: If technical difficulties prevent the successful completion of an online session, please notify us within 1 hour. We will reschedule the session at no additional charge or provide a refund if a suitable rescheduling time cannot be found.

8. Refund Process

To request a refund, please contact our customer support team at katiemanning82@gmail.com with your session details and reason for the request. We will review your request and process the refund if it meets the criteria outlined in this policy.

9. Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to reach out to us at katiemanning82@gmail.com. We are here to assist you.

By engaging with our services, you agree to the terms and conditions outlined in this refund policy

Effective Date: 8/16/2024

F90 Services, LLC ("we," "us," or "our") is committed to protecting the privacy of our clients, including students, parents, and guardians ("you"). This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our tutoring services, both online and in person.

1. Information We Collect

a. Personal Information:

When you sign up for our services, we may collect personal information such as your name, email address, phone number, billing address, and payment details.
For students, we may collect additional information such as age, grade level, school, and academic goals.

b. Usage Information:

We may collect information about how you interact with our website, including IP address, browser type, device information, and pages visited.

c. Session Information:

We may collect information related to your tutoring sessions, including session dates, times, subjects covered, and progress notes.

d. Communication Information:

Records of communications between you and our team, including emails, phone calls, and chat messages, may be stored for quality assurance and training purposes.

2. How We Use Your Information

a. Service Provision:

We use your personal information to schedule and provide tutoring sessions, process payments, and communicate with you regarding our services.

b. Personalization:

Information about students may be used to tailor tutoring sessions to meet individual learning needs and academic goals.

c. Improvement and Analytics:

We may analyze usage data to improve our website, services, and overall user experience.

d. Compliance:

We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

a. Third-Party Service Providers:

We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, scheduling tools). These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

b. Legal Requirements:

We may disclose your information if required by law, or in response to a subpoena, court order, or other legal processes.

c. Business Transfers:

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners.

4. Data Security

a. Security Measures:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

b. Online Sessions:

Online tutoring sessions are conducted via secure platforms, and we take precautions to ensure the confidentiality and privacy of these sessions.

c. Payment Security:

All payment transactions are processed through secure payment gateways and are encrypted to protect your financial information.

5. Your Rights

a. Access and Correction:

You have the right to access and correct your personal information held by us. You may update your information by contacting us at katiemanning82@gmail.com

b. Opt-Out:

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly.

c. Data Deletion:

You may request the deletion of your personal information by contacting us. Please note that certain information may be retained as required by law or for legitimate business purposes.

6. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have collected such information without verification of parental consent, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: katiemanning82@gmail.com
Phone: 941-445-3627
Mailing Address: 11412 Montserrat Dr, Venice FL 34293

This Privacy Policy is designed to comply with applicable privacy laws, including the Florida Information Protection Act (FIPA) and the Children's Online Privacy Protection Act (COPPA). Please customize the policy to fit the specific practices and operations of your tutoring company.

Terms & Conditions

Terms and Conditions for F90 Services, LLC

Effective Date: 8/16/0204

Welcome to F90 Services, LLC ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our services, including tutoring, personal coaching, and family advocacy, whether provided online or in person. By engaging with our services, you agree to these Terms. Please read them carefully.

1. Services Offered

a. Tutoring Services:

We provide personalized tutoring sessions in various subjects, available both online and in person. Sessions are tailored to the individual needs of each student.

b. Executive Functioning Coaching:

Our coaching services focus on executive functioning skills such as time management, organization and study skills. Sessions may be conducted online or in person, depending on client preferences.

c. Family Advocacy:

We offer family advocacy services, including guidance on educational rights, support during school meetings, and assistance with accessing community resources. These services are available online or in person.

2. Service Engagement

a. Consultation:

New clients may schedule an initial consultation to discuss their needs and goals. This consultation may be offered free of charge or at a reduced rate, depending on the service.

b. Service Agreement:

After the consultation, a service agreement outlining the scope, duration, and cost of services will be provided. Both parties must agree to the terms before services commence.

c. Session Duration:

Sessions typically last 30 to 60 minutes, unless otherwise specified in the service agreement.

3. Payment and Fees

a. Payment Terms:

Payments for services must be made in advance. We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms.
All fees are non-refundable, except as outlined in our Refund Policy.

b. Pricing:

Our pricing structure is detailed on our website or provided during the consultation. We reserve the right to change our prices at any time, but such changes will not affect services already contracted and paid for.

c. Packages:

Discounted packages may be available for multiple sessions. Full payment is required at the time of purchase.

4. Cancellation and Rescheduling

*See Refund Policy

5. Client Conduct

a. Respectful Behavior:

Clients are expected to behave respectfully during all sessions. Disruptive or inappropriate behavior may result in the termination of the session, with no refund provided.

b. Confidentiality:

Clients must respect the confidentiality of all discussions during sessions, particularly in family advocacy and coaching contexts.

6. Service-Specific Terms

a. Tutoring Services:

We aim to help students achieve their academic goals, but we do not guarantee specific grades or outcomes. Progress depends on various factors, including student effort and engagement.

b. Coaching:

Coaching is a collaborative process designed to support personal development. Success depends on the client’s commitment to the process.

c. Family Advocacy:

Our advocacy services are designed to empower families and support them in navigating educational systems. We provide guidance and support but do not guarantee specific outcomes in legal or administrative matters.

7. Limitation of Liability

a. Service Interruption:

We are not liable for any interruptions in service due to technical issues, internet outages, or other circumstances beyond our control. Reasonable efforts will be made to reschedule affected sessions.

b. General Liability:

To the maximum extent permitted by law, F90 Services, LLC is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

8. Privacy and Data Protection

a. Privacy Policy:

We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

b. Confidentiality:

All information shared during sessions is treated as confidential and will not be disclosed to third parties, except as required by law.

9. Intellectual Property

a. Content Ownership:

All materials provided by F90 Services, LLC, including but not limited to lesson plans, worksheets, coaching materials, and advocacy resources, are our intellectual property and are protected by copyright law.
You may not reproduce, distribute, or use these materials for any purpose other than your personal use without our express written permission.

10. Termination of Services

a. Termination by Us:

We reserve the right to terminate or suspend access to our services for any reason, including violations of these Terms.

b. Termination by You:

You may discontinue using our services at any time. However, any prepaid fees for unused sessions are non-refundable, except as outlined in our Refund Policy.

11. Governing Law

a. Jurisdiction:

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

b. Dispute Resolution:

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Florida.

12. Amendments

We may update or modify these Terms at any time. We will notify you of any significant changes by posting the new Terms on our website and updating the effective date. Continued use of our services after any such changes constitutes your acceptance of the new Terms.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:
Email: katiemanning82@gmail.com
Phone: 941-445-3627
Mailing Address: 11412 Montserrat Dr, Venice, FL 34293

These Terms and Conditions are designed to provide clarity and protect both parties in the service relationship. Please customize the policy further to suit the specific practices and needs of your company.